Sending a password reset email

Last updated August 5, 2026

Objective

This guide explains how association administrators can send password reset emails to members experiencing login issues on the Recur Member Portal.

How to Send a Password Reset Email

Step 1: Access Member Activity

1. From the Member Portal left-hand navigation menu, select Admin.

2. Locate the admin settings navigation bar and select Member Login Activity (or Member Activity).

Step 2: Locate the Member & Dispatch Reset

1. Use the search bar or scroll through the list to find the member requesting assistance.

2. Scroll to the right side of the member's row and locate the Lock with Circling Arrow icon (labeled "Send Password Reset" when hovering over it).

3. Click the Send Password Reset icon.

4. A confirmation pop-up will appear outlining the parameters:

   • The reset link will be sent directly to the member's registered email address.

   • The link remains valid for 7 days.

   • If the member did not request the reset, they can safely ignore the email.

5. Click Send Reset Email to confirm and dispatch the email.

Cautionary Notes

• 7-Day Expiration: Advise members to check their inbox and reset their password within 7 days, as the link expires automatically after that window.

• Email Verification: Ensure the member's email address listed on their profile is accurate before triggering the reset.