Manually marking an invoice as paid
Last updated August 4, 2026
Objective
This guide explains how to manually process a payment for an invoice in Recur, such as when a member provides payment information over the phone.
Key Steps
Step 1: Navigate to Revenue Invoices
From the Recur dashboard, go to Revenue > Invoices.
Locate an invoice that has been sent but not yet paid.
Step 2: View the Invoice
Click the three dots next to the invoice and select View Invoice.
Confirm the invoice details, including the amount owed and the attendee or payer.
Step 3: Complete the Payment
Click Complete Payment.
Enter the payment information provided by the member (e.g., credit card details).
Process the payment through Stripe.
Cautionary Notes
Only use this method if the member explicitly provides payment details.
Always verify the invoice amount and payer before processing the payment.
Avoid frequent use to reduce risk; this is intended as a manual workaround.
Tips for Efficiency
Keep a record of the manual payment for future reference.
Use this method for exceptions; encourage members to pay via standard online workflows when possible.