Preventing Recur emails from being marked as spam

Last updated August 5, 2026

Objective

This guide explains what to do when emails sent from Recur are not being received because they are marked as spam or junk.

Key Steps

Step 1: Identify the Issue

  • If emails sent from Recur are not appearing in an inbox, they may have been marked as spam.

  • This can affect emails sent to yourself or to members of your association.

Step 2: Check Spam or Junk Folder

  • Open the email account that is not receiving the message.

  • Navigate to the Spam or Junk folder.

  • Search for an email from Recur.

Step 3: Mark the Email as Not Spam

  • Open the email from Recur.

  • Select Not Spam or Not Junk, depending on the email provider.

Step 4: Confirm Future Email Delivery

  • After marking the email as not spam, future emails from Recur should be delivered to the primary inbox.

Cautionary Notes

  • This action must be completed by each individual user who is not receiving emails.

  • Marking one email as not spam does not apply to other email addresses.

Tips for Efficiency

  • Add the Recur sending address to the email contact list to help prevent future issues.

  • If emails are still not received, check additional filtering or inbox rules.